Terms of service

Terms of Service

Last Updated: [MAY 17, 2026]

Welcome to [ZIVELLE STORE] (accessible via [Zivelle.store]). This website is owned and operated by[VIRO / ZIVELLE]. Throughout the site, the terms “we”, “us” and “our” refer to [ZIVELLE].

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Account Terms

  • Age Requirement: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence (18 years of age or older in India), and are fully competent to enter into a legally binding contract under the Indian Contract Act, 1872.

  • Account Security: If you create an account on our store, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

  • Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

     

  • Account Termination: We reserve the right to refuse service, terminate accounts, or remove/edit content at our sole discretion if we suspect unauthorized, fraudulent, or illegal activity.

2. Pricing and Payment

  • Price Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Taxes: All prices listed on our website are inclusive/exclusive [CHOOSE ONE] of Goods and Services Tax (GST) as applicable under Indian tax regulations, which will be clearly detailed at the final checkout.

  • Payment Failures: We utilize secure, RBI-authorized third-party payment gateways to process transactions. We are not responsible for transaction failures resulting from bank errors, network timeouts, or incorrect details entered by the user. Your order will only be processed once a successful payment confirmation is received.

3. Product Descriptions

  • Accuracy of Displays: We make every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor or mobile screen's display of any color will be 100% accurate.

  • Errors and Omissions: Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

  • Limitations on Quantities: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

4. Order Acceptance and Cancellation

  • Right to Refuse Orders: The receipt of an email order confirmation does not constitute our acceptance of an order or an offer to sell. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

  • Cancellation Situations: Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  • Notification: If your order is canceled after your payment method has been charged, the said amount will be reversed/refunded back to your original payment account within [5-7] business days.

5. Shipping and Delivery

  • Delivery Timeline: Estimated delivery times are provided as guidelines only. Orders are typically processed and shipped within [2-3] business days and delivered within [7-9] business days, depending on your location within India.

  • Unforeseen Delays: [Zivelle] is not liable for delivery delays caused by factors beyond our reasonable control, including but not limited to severe weather conditions, public holidays, transport strikes, or delays caused by our third-party logistics partners.

  • Incorrect Address: If a shipment is returned to us due to an incorrect or incomplete delivery address provided by you, or due to unavailability to collect the package, you may be liable for additional shipping fees to re-send the package.

6. Returns and Refunds

  • Eligibility: Our return and refund policy is governed by specific timelines. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.

  • Timeline: You must initiate a return or exchange request within [48 hours] of receiving your order by contacting us at [thush.abhi2014@gmail.com].

  • Non-Returnable Items: Certain types of items cannot be returned (such as customized items, personal care goods, or items on final clearance/sale). Please check the specific product page before purchasing.

  • Processing Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original method of payment within [7-9] business days.

7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts under Indian law.

  • To violate any international, federal, state, or local regulations, rules, or laws.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others (including copying or downloading our logo, product imagery, or text content without permission).

  • To transmit viruses, malware, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

  • To collect or track the personal information of others or to engage in spamming, phishing, or scraping.

8. Limitation of Liability

  • Disclaimer of Warranties: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

  • Limitation: In no case shall [Zivelle], our directors, officers, employees, partners, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, or loss of data, arising from your use of any of the services or any products procured using the service. Our maximum liability to you for any product purchased through our store shall be strictly limited to the purchase price you paid for that specific product.

9. Governing Law and Jurisdiction

  • Indian Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

  • Jurisdiction: Any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of this website shall be subject to the exclusive jurisdiction of the courts located in [VARKALA, THIRUVANANTHAPURAM, KERALA, INDIA]

10. Contact Information

Questions about the Terms of Service should be sent to us at:

Store Name: [ZIVELLE]

E-mail Address: [thush.abhi2014@gmail.com]

Business Address: Abhirami, Palachira P O, Varkala, Thiruvananthapuram, Kerala, India

Phone Number: 9496587956