Refund policy

Return & Refund Policy

At [ZIVELLE], your satisfaction is our top priority. We take great pride in the quality of our products, but we understand that sometimes a purchase might not be a perfect fit. If you are not completely satisfied with your order, we are here to help make it right.

1. Return Timeframe & Eligibility

You have [24 HOURS] from the date of delivery to request a return or exchange.

To be eligible for a return, your item must meet the following criteria:

  • The item must be completely unused, unwashed, and in its original pristine condition.

  • The item must have all original tags, labels, and protective packaging intact.

  • You must provide the original invoice, order number, or proof of purchase.

2. Non-Returnable Items

To maintain hygiene and product integrity, certain items cannot be returned or exchanged. These include:

  • Customized or personalized products made to your specific requests.

  •  Intimate apparel, swimwear, cosmetics, or jewelry.

  • Items purchased during a final clearance, flash sale, or marked as "Non-Returnable" on the product page.

  • Gift cards.

3. Damaged, Defective, or Incorrect Items

We meticulously inspect every item before it leaves our facility, but anomalies can happen during transit.

  • If you receive a damaged, defective, or completely incorrect product, please email us at [thush.abhi2014@gmail.com] within [24 HOURS] of delivery.

  • Please include your order number and clear photographs or a short video showing the defect or damage.

  • Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

4. Return Shipping Costs

  • For Defective/Incorrect Items: [ZIVELLE] will cover all return shipping and reverse pickup costs.

  • For Standard Returns/Exchanges (Change of Mind/Size Issues): [CHOOSE ONE OPTION]

    • Option A: We offer complimentary reverse pickups for all standard returns!

    • Option B: A nominal reverse shipping fee of [₹99] will be deducted from your final refund amount to cover return logistics.

    • Option C: Customers are responsible for shipping the item back to our warehouse safely using a reliable local courier service.

5. Exchange Options

Love the product but need a different size or variant? We offer hassle-free exchanges within our standard [7 WORKING DAYS] window, subject to stock availability.

  • To request an exchange, email us at [thush.abhi2014@gmail.com] with your order number and the required size/variant.

  • Once we receive and inspect your original item, we will ship out the replacement free of charge.

6. Refund Process & Timeline

Once your return package arrives at our warehouse and passes our quality inspection team, we will process your refund. You will receive an automated email notification confirming whether your return has been approved.

  • Approved Refunds: The refund will be credited directly back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).

  • Refund Processing Time: Please allow [5-7 BUSINESS DAYS] for the refunded amount to reflect in your account, depending on your bank or financial institution.

  • Cash on Delivery (COD) Orders: If you paid via COD, we will request your bank account details or UPI ID securely via email to transfer the refund amount directly to your account.

How to Initiate a Return or Exchange

To start a return or exchange, simply send an email to [thush.abhi2014@gmail.com] with your Order Number and the Reason for Return. Our customer care team will respond with step-by-step instructions on how to package and hand over your return within 5-7 DAYS.