Shipping policy

Shipping Policy

Thank you for shopping at [ZIVELLE]! We are committed to delivering your orders quickly, safely, and efficiently. Below are the details of our shipping process, timelines, and costs.

1. Order Processing Time

  • All orders are processed within [1-2 BUSINESS DAYS] (excluding Sundays and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: If we are experiencing a high volume of orders or launching a new collection, shipments may be slightly delayed. We will notify you immediately via email or SMS if there is a significant delay in processing your order.

2. Shipping Rates & Delivery Timeframes

We partner with India's leading courier services to ensure your package arrives in perfect condition. Delivery times depend entirely on your location.

Shipping Destination Estimated Delivery Time Shipping Cost
Standard Shipping (Across India) [3-5 DAYS] [₹99 OR "Free for orders over ₹999"]
Express Shipping (Metros & Major Cities) [1-2 DAYS] [₹150]
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3. How Do I Check the Status of My Order?

  • Tracking Information: As soon as your order is handed over to our courier partner, you will receive an email and/or SMS containing a unique tracking number and a direct link to track your package in real-time.

  • Tracking Delays: Please allow [24 HOURS] for the tracking information to update on the courier service's website after receiving your shipping confirmation.

4. Delivery Issues & Delayed Packages

  • Unforeseen Delays: While we do our best to ensure your package arrives on time, delivery times are estimates. Occasional delays may happen due to weather conditions, local holidays, flight disruptions, or logistical issues encountered by the courier company.

  • Incorrect Shipping Address: Please double-check your shipping address during checkout. [ZIVELLE STORE] is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, a reshipping fee may apply.

  • Damaged or Missing Packages: If you receive your package damaged, or if the tracking states "Delivered" but you haven't received it, please contact our support team within [48 HOURS] at [thush.abhi2014@gmail.com] so we can investigate and resolve the issue immediately.

5. International Shipping


  • At this time, we only ship to addresses within India. We do not offer international shipping, but we hope to expand worldwide in the near future!

     

    Please note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [ZIVELLE] is not responsible for these charges if they are applied and are the responsibility of the customer.

     

Questions?

If you have any questions about the status of your order or our shipping practices, please don't hesitate to reach out to our friendly support team at [thush.abhi2014@gmail.com]. We are always here to help!